Services. People. Projects. Profits. Professional Services organizations must manage all of these resources efficiently in order to make themselves and their customers successful. InnoVergent helps Professional Services organizations implement Services Resource Planning (SRP) by deploying technology designed to support and provide visibility into the planning, execution and tracking of professional service projects – encompassing and integrating field-based Professional Services Automation, Customer Relationship Management (CRM) and financial accounting.
What is Services Resource Planning?
Services Resource Planning (SRP) is a convenient, powerful, and efficient integration of software that gives you a best of breed approach to seamlessly manage your professional services business and related financial data. SRP provides you end-to-end real-time visibility of your services business – from the corporate level all the way through to the individual project level.
SRP – NetSuite at the Core
A NetSuite-based solution gives you an on-demand suite of business applications specifically designed for services companies. In support of SRP, NetSuite provides financial accounting and CRM while enabling seamless data flow between NetSuite and Professional Services Automation (PSA) tool NetSuite OpenAir. You’ll no longer be burdened with multiple systems for marketing, sales automation, quote and contract generation, project management, services delivery, billing and financial management.
NetSuite coupled with OpenAir integrates and streamlines all functions relating to your business:
- Marketing
- Sales
- Quotes & Orders
- Projects
- Service Delivery
- Charges
- Invoices
- Revenue and Finance
- Other Add-On services
The integration of NetSuite with OpenAir heightens efficiency in a number of ways. It eliminates data re-entry between departments ensuring higher data accuracy; enables you to assign and plan allocations of your human capital efficiently; automate and streamline exchange of information between departments and systems. For instance, when you use OpenAir to generate invoices or to track time and expenses, you know the data will be pulled through to NetSuite and delivered to Accounting with no rekeying.
With reliable data being entered once and shared throughout the system, you limit risks that come in when data must be entered and re-entered. For instance, once the details of a contract have been entered into the system, Professional Services managers and directors will be aware of all the pertinent data, and when their team enters time and expenses it will be billed out at the rates established in the initial contract.
It can also help minimize revenue erosion or billing mistakes by automating and sharing data. Once you’ve closed a new sale in your CRM tool – it automatically records that closing as a new project in your PSA tool. Once the project is created, anyone in your organization who will need to know about that is automatically notified – such as the director of professional services. The professional services director can look at the team’s utilization charts to see who is available and assign appropriately. Once the contract is finalized, the billing rules and rates can be adjusted to assure that whatever goes to accounting will assure accurate billing.
With SRP seamless data sharing, professional services directors or project managers can take responsibility for checking their expenses against budget and approve their team’s time themselves. In addition, the accounting team can look at analytics regarding your portfolio of projects and troubleshoot from a higher level.
What can InnoVergent SRP help you do?
- Billing
- Time entry
- Expense entry
- Labor burden cost
- Manage human resources
- Project portfolio
- Run reports, present dashboards
- More
Why InnoVergent?
No one has more expertise integrating accounting and Professional Services Automation software for the services industry. We pride ourselves on knowing better than other vendors not only how professional services companies work inside and out, from project management to accounting and back – but also on learning how your business works. Knowing intimately how your business works enables us to create integrations uniquely elegant in how they map to the way you do business.
Let us help you take your organization to a new level of business intelligence, optimal utilization, and profitability – simply contact us at info@innovergent.com or call us at 1-866-287-8643 and we’ll get you started.
